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FAQs

 

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Company Information

Product Information

Installation Instructions

Removal Instructions

Custom Orders

Shipping


COMPANY INFORMATION


What is EazyWallz?

EazyWallz is a line of large scale, self-adhesive photo wall murals that was created in order to offer the perfect alternative to wallpaper. EazyWallz.com allows you to choose from thousands of images, designs and patterns in our library or to create your own wall art by using your very own picture. Within minutes, you can transform the look of a living or office space: choose your wall, take the measurements and literally, just peel and stick. 

 

PRODUCT INFORMATION

 

What is Eazywallz' self-adhesive woven fabric? 

Our self adhesive woven fabric is a media that has the look and feel of a very thin canvas. It does NOT contain any vinyl and does NOT require any additional adhesive. The backing is made of a low-tack adesive that allows you to remove it and re-use it over and over again. Also, it is not 100% opaque and has a matte finish.

 

How long will my wall mural stay up? 

Well, it all depends on the surface you plan to apply it to. On a flat and smooth indoor wall, our wall murals will certainly last for years.

 

Can I use my wall mural outdoors? 

It can easily be used indoors and outdoors. Outdoors, Eazywallz' murals can handle dramatic temperature changes even below freezing. However, please note that extensive exposure to direct sunlight and bad weather can weaken the adhesive, as well as, cause the ink to fade. The longevity of your wall mural will also vary depending on the surface you are applying it to. We strongly recommend placing it on a clean flat surface and use a laminating protectant spray to protect the mural from moisture and UV fading. 

 

I would like to use my mural on a different surface than a wall, can I do that ? 

Absolutely! You can use our fabric material on all types of doors, ceilings, vehicles, poles, windows, furniture, home appliances, tiles, mirrors, etc. It can easily be placed on almost any flat surface. It should not cause any damage when removed, but if for some reason it does, please note that Eazywallz Inc is not responsible.

 

Can I put my mural on an existing wallpaper ? 

Yes, you can, although we do not recommend it.

 

Can I clean my wall mural?

Yes. Gently wipe your wall mural with a DRY cloth. NOTE: Excessive scrubbing or harsh materials may damage the printed surface. Do not use water on your fabric murals. We STRONGLY recommend laminating your fabric wall murals with a protectant spray in order to protect the ink from moisture and fading! Eazywallz Inc is not responsible for any damage that may occur to your wall mural due to cleaning. 


 

INSTALLATION INSTRUCTIONS


How do I apply my wall mural? 

Basically, just peel and stick! Read the instructions…Eazywallz' murals are extremely easy to apply but reading the instructions will save you time and potential errors. Also, check out our How To Install page for further details. 

 

Do you send Installation Instructions?

Along with every order (Regular or Custom), you will receive a detailed Installation Instructions sheet. You can also find the installation instructions on our How To Install page.

 

My wall is not a flat surface. Can I still use my wall mural on it? 

It depends on the texture of your wall. Flat and smooth surfaces are best. If your wall is really rough or bumpy, your mural may not adhere properly. Keep in mind that our woven fabric has the look and feel of a thin canvas. Therefore, the texture and/or bumps will most likely appear underneath it. 

 

I recently painted my walls, how long should I wait before applying my mural? 

Do NOT apply it right away! If you apply your wall mural before the paint is fully dry, it will either have trouble adhering to the wall or the adhesive will dry to the paint. When removed, paint may come off with your mural. A completely dry wall may take longer than you think. It is best to follow your paint manufacturer's instructions. They should provide an amount of time for curing the paint before applying something to its surface.

 

Can I use my wall mural in a bathroom or other high-moisture area? 

Absolutely! Our wall murals are humidity-proof but the walls need to be completely dry in your bathroom before applying. Note: We STRONGLY recommend laminating your wall mural with a protectant spray in order to protect the ink from moisture and fading. Do NOT install in the shower. Direct water flow will cause your mural to peel off over time and the ink to fade.

 

 

REMOVAL INSTRUCTIONS


Are your wall murals easy to remove? If so, how? 

Removal is extremely easy! Peel up the edge of the panels installed with your fingernail and slowly peel the wall mural off the wall. 

 

Will your murals leave a sticky residue when removed?  

No. Our wall murals will not leave a sticky residue on your wall when removed. 

 

Will your wall murals take off the paint or damage my walls when removed?

No, it won't. However, since we cannot guarantee the condition of all wall surfaces, some paint flecking may occur. You may notice paint flecks on the back of your wall mural when removed. Eazywallz Inc is not responsible for any damage or paint touch-up that may be required.

 

How do I save my wall mural for later use once I've removed it from my wall? 

Keep the adhesive side free of dust, hair, paint flecks and other debris. Then, return your used mural to the original backing for storage. For best results, reuse it immediately. The longer the storage or moving time, the shorter your mural's life. We cannot guarantee the results of re-use, especially if your storage or moving time is extended.  

 

 

CUSTOM ORDERS


How do I use my own photo or design for a custom wall mural?

The process is quite simple:

1- First, check out our Custom Wall Murals page

2- Fill out the form and upload your image. Feel free to add any additional comments and specifications regarding your order 

3- Our graphic design department will then review your image to make sure that the resolution is high enough to suit your wall size reproduction

4- You will receive an email notification including a link to your final image for approval as well as pricing. Depending on the number of custom orders we receive, it may take several days before we get back to you     

5- By clicking on the link in the notification email, you will be redirected to our website where you will be able to see and review your image 

6- Once you approve, simply Add to Cart 

7- We will then produce and ship your custom peel and stick wall mural. Eazy!

   

What kind of image can I upload?

We accept JPEG, TIFF, PSD, BMP, PNG, AI, EPS and PDF images at this time. Your file must be less than 50 Mb.

 

Can I customize one of the images or designs I found on your website?

Of course! Follow the steps above, but instead of uploading your own image, spot the SKU Number of the image you would like to customize and enter it in the appropriate field of the form. Add your comments and specifications such as: "make it in black and white", "rotate horizontally", etc. 

 

Do you add an extra cost for custom wall murals?

No. We do NOT charge any extra fee in the case of customizing an Eazywallz.

 

I really like one of your images, but I need a different size. What do I do?

You can request a custom size wall mural of any image you choose on our website by filling out the form on our Custom Wall Murals page. Enter the SKU Number of the image along with your sizes requirements. However, keep in mind that this option may require that we crop the image. If you opt for a custom size wall mural, we will send you an email with a link to a proof of the image prior to printing.   

 

I am not sure if my image is of a high enough resolution or quality for a wall mural?

No problem. Feel free to email us at custom@eazywallz.com. We can help you to decide if your image will turn out the way you want.

 

I have the negative of a photo. Are you able to scan it?

Unfortunately not. We do not provide any scanning services (negative of a picture, developed picture or painting) of any sort at the time.

 

Is there a minimum size for custom orders?

Yes. The minimum size required for a custom order is 12 sq/ft.

 

Is there a maximum size for custom orders?

It all depends on the kind of image provided and its quality/resolution. We will definitely try to develop a wall mural that meets your needs. But pixelated images such as pictures will certainly have a size limitation due to their resolution. A vector graphic will NOT have any size limitation because of their use of geometrical primitives, which are all based on mathematical equations and not pixels.

 

Can I check the status of my order?
If you set up an Account prior to placing your order, you can check the status online. Sign in to check the status of your order.

 

Do you offer refunds or take returns?
Eazywallz Inc does NOT offer refunds or accept returns on any regular item or custom item.
We are happy to offer an exchange for any incorrect, damaged and defective items within 30 days of the date of receipt. Items must be returned in perfect condition, in its original shipping package. We will pay the shipping costs.

 

SHIPPING


How long will it take between the time I order my Eazywallz and the time I receive it?

Generally, It takes from 1 to 7 business days to process and print your order and another 1 to 10 business days to be shipped via UPS Ground (depending on your location). If you did not receive your Eazywallz after 3 weeks, feel free to contact us. 


Do you ship to the US?

Absolutely! We ship to the Contiguous United States via UPS Ground. Please note that customs fees, import taxes, brokerage fees, or duties are the responsibility of the customer only. Unfortunately, Eazywallz Inc. has no control over these fees. 

 

Do you ship overseas?

We do now! Eazywallz ships worldwide! Please contact us prior to your purchase in order to provide you with a shipping quote for the country of delivery.



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