TOPICS

 

Company Info
Product Info
Installation Instructions
Removal Instructions
Custom Orders
Shipping
Returns

 

 

COMPANY INFO

 

What is EazyWallz?

EazyWallz is a line of large scale, self-adhesive photo wall murals that was created in order to offer the perfect alternative to wallpaper. Eazywallz.com allows you to choose from thousands of images, designs and patterns in our library or to create your own wall mural by using your very own picture. Within minutes, you can transform the look of a living or office space: choose your wall, take the measurements and literally, just peel, place and stick.

 

Do you have brick and mortar stores?

No. Eazywallz.com is solely an online store.

 

 

PRODUCT INFO

 

What is Eazywallz' self-adhesive material?

Our self adhesive material is a woven fabric that has the look and feel of a very thin canvas. It does NOT contain any vinyl and does NOT require any additional adhesive such as glue or paste. The backing is made of a low-tack adhesive that allows you to remove it and re-use it multiple times. It has a natural matte finish. For more information and technical specs on our material, please refer to: About Our Product

 

How long will my wall mural stay up?

Well, it all depends on the surface you plan to apply it to. A good wall preparation is key! On a flat, smooth and CLEAN indoor wall, our wall murals will certainly last for years. We do not recommend installing on textured walls, vinyl based walls or eggshell painted textured walls. It is important to Install within 2-4 weeks of delivery. Warranty is void after 4 weeks of receipt.

 

What wall surface should my mural be installed on?

Outside of plain brick, the only surface that we have seen work against the adhesive is the combination of eggshell paint on a textured surface. Eggshell paint is mainly used in the kitchen and has intentional additives that allow it to be cleaned with detergents like 409, Fantastic, Soft Scrub, making it hard to adhere too. The material does has the ability to stick to this paint, however, when the paint has been applied to a textured surface, then basically only half the adhesive is touching the actual surface. In some cases, this type of surface combined with eggshell paint can make it touchy for the material to work.

We now offer a product to handle rougher surfaces which is a High Tack 50% Stronger adhesive (still removable) and also great for more permanent installs. The Opaque material allows for a 100% block out, great to covercolored painted walls.

Our wall murals stick to low and no VOC paints!

It is very important that you allow at least 30 days concerning a newly paint surface to dry. Bubbles can occur if the paint is still outgassing/flashing off. Also make sure all drywall painted surfaces or a repainted surface have been primed and painted in order to not leave possible residue or peel paint upon removal. 

Can I use my wall mural outdoors?

No, not ideally. Eazywallz should be used specifically for indoor use. The longevity of your wall mural will also vary depending on the surface you are applying it to. We strongly recommend placing it on a clean flat surface, no texture. We also recommend choosing our lamination option to protect the mural from moisture and UV fading, and most importantly will allow you to wipe it down to clean with a damp cloth. 

For outdoor wall murals, please contact us to find out about our product options suitable for exterior application.

 

I would like to use my mural on a different surface than a wall, can I do that ?

Absolutely! You can use your Eazywallz on all types of doors, glass, ceilings, poles, windows, furniture, home appliances, tiles, mirrors, etc. It can easily be placed on almost any flat surface. It should not cause any damage when removed, but if for some reason it does, please note that Eazywallz Inc. is not responsible.

 

Can I put my mural on an existing wallpaper ?

Yes, you can, although we do not recommend it. Removing existing wallpaper and prepping your wall for a new wall covering is best. Be sure if applied to wallpaper it is not vinyl based and has no texture. Eazywallz is not responsible for the results of installation on wallpaper.

 

Can your Eazywallz be cleaned?

We highly recommend lamination for all wall murals going in high traffic areas, areas where the mural will need to be cleaned or areas that may come into contact with liquid, such as kitchen, bathroom and even a house with kids! The lamination will protect the mural against, moisture/humidity, scratches, UV and everyday wear and tear, and most importantly, it can be cleaned with a damp cloth! Lamination finish is Matte. If not laminated do not attempt to clean it, especially not with water. NOTE: Any excessive scrubbing or harsh chemical materials can damage the printed surface even if laminated. 

 

 

INSTALLATION INSTRUCTIONS

 

How do I install my wall mural?

Basically, just peel, place and stick! Eazywallz' murals are extremely easy to apply but reading the instructions will save you time and potential errors. Note that all orders will come with a detailed Installation Instructions sheet. Also, check out our How To Install page for further details.

 

Do you send Installation Instructions?

Along with every order (Regular or Custom), you will receive a detailed Installation Instructions sheet. You can also find the installation instructions on our How To Install page.

 

My wall is not a flat surface. Can I still use my wall mural on it?

Flat and smooth surfaces are best. We do not recommend installing on any type of textured wall.

 

I recently painted/primed my walls, how long should I wait before applying my mural?

Do NOT apply it right away! If you apply your wall mural before the paint/primer is fully dry, it will either have trouble adhering to the wall or the adhesive will dry to the paint. When removed, paint may come off with your mural. A completely dry wall may take longer than you think. As a general rule, we recommend waiting at least 2 weeks. However it is best to follow your paint manufacturer's instructions. They should provide an amount of time for curing the paint before applying a wall covering to its surface.

 

Can I use my wall mural in a bathroom or other high-moisture area?

Absolutely! Our wall murals are humidity-proof but the walls need to be completely dry before applying. Note: Lamination is necessary for installation in a bathroom or moist area. The lamination will protect the mural against, moisture/humidity, scratches, UV and everyday wear and tear, and most importantly, it can be cleaned with a damp cloth! Lamination finish is Matte. Do NOT install directly in the shower. Direct water flow will cause your mural to peel off. 

 

 

REMOVAL INSTRUCTIONS

 

Are your wall murals easy to remove? If so, how?

Removal is extremely easy! Peel up the edge of the panels installed with your fingernail and slowly peel the wall mural off the wall. That's it!

 

Will your murals leave a sticky residue when removed?

No. Our wall murals will not leave a sticky residue on your wall when removed.

 

Will your material take off the paint or damage my walls when removed?

No, it won't. However, since we cannot guarantee the condition of all wall surfaces, some paint flecking may occur. You may notice paint flecks on the back of your wall mural when removed. Eazywallz Inc is not responsible for any damage or paint touch-up that may be required after removal.

 

How do I save my wall mural for later use once I've removed it from my wall?

Keep the adhesive side free of dust, hair, paint flecks and other debris. Then, return your used mural to the original backing paper and into the tube for storage. For best results, reuse it immediately. The longer the storage or moving time, the shorter your mural's life. We cannot guarantee the results of re-use, especially if your storage or moving time is extended.

 

 

CUSTOM ORDERS

 

How do I use my own photo or design for a custom wall mural?

The process is quite simple:
1- First, check out our Upload Your Image page
2- Upload your image. Feel free to add any additional comments and specifications regarding your order
3- In our uploader software, enter the dimensions you need and crop your image the way you want
4- If all looks good, just add your mural to cart, continue to checkout and place your order

5- Our graphic design department will then review your image to ensure that the resolution is high enough to suit your wall size reproduction 

6- We will then produce and ship your custom peel and stick wall mural. Eazy!

 

What file format do you accept?

We accept JPEG, TIFF, PSD, PSB, RAW, BMP, PNG, AI, EPS and PDF images at this time. Your file must be less than 250 MB.

 

Can I customize one of the images or designs I find on your website?

Of course! Just browse our website. Once you find an image you like, just hit the "enter your own dimensions" button and crop the image the way you want. Then, add your cropped mural to cart and continue to checkout. If your mural requires additional tweaks, just send us an email to: custom@eazywallz.com. Don't forget, all our graphic design services are free of charge!

 

Do you add an extra cost for custom wall murals?

No. We do NOT charge any extra fee for custom made wall murals.

 

I really like one of your images, but I need a different size. What do I do?

You can request a custom size wall mural of any image you choose on our website. Once you find an image you like, just hit the "enter your own dimensions" button and crop the image the way you want. Then, add your cropped mural to cart and continue to checkout. Our graphic design department will then review your image to ensure that the resolution is high enough to suit your wall size reproduction. If we believe it requires your approval, we may send you an email with a link to a proof of the image prior to printing.

 

I am not sure if my image is of a high enough resolution or quality for a wall mural?

No problem. Feel free to email us at custom@eazywallz.com. We can help you decide if your image will turn out the way you want, and if the quality is to your satisfaction. We will send you a Digital Quality proof of your image by email for approval, enlarged to the dimensions you need.

 

I have the negative of a photo. Are you able to scan it?

Unfortunately not. We do not provide any scanning services (negative of a picture, developed picture or painting) of any sort at this time.

 

Is there a minimum size for custom orders?

Yes. The minimum size required for a custom order is 12 sq/ft. Ie: 4ft x 3ft, 6ft x 2ft, etc.

 

Is there a maximum size for custom orders?

It all depends on the type of image provided and its quality/resolution. We will definitely try to develop a wall mural that meets your needs and satisfaction. But pixelated pictures will certainly have a size limitation due to their resolution. A vector graphic will NOT have any size limitation because of their use of geometrical primitives, which are all based on mathematical equations and not pixels. If you are unsure of how your picture will turn out, feel free to email us at custom@eazywallz.com. We will send you a Digital Quality proof of your image by email for approval, enlarged to the dimensions you need.

 

 

SHIPPING

 

Can I check the status of my order?

Of course!If you set up an Account prior to placing your order, you can check the status online. Sign in to check the status of your order.

 

How long will it take between the time I order my Eazywallz and the time I receive it?

Generally, It takes from 1 to 5 business days to process and print your order and another 1 to 10 business days to ship via FEDEX Ground (depending on your location). If you did not receive your Eazywallz after 14 days, feel free to contact us. If you chose our EXPEDITED shipping service, lead time is reduced to less than a week. For more information on our shipping options, please refer to: Shipping Page

 

Do you ship to the US?

Absolutely! We ship to the Contiguous United States via Fedex Ground. Please note that customs fees, import taxes, brokerage fees or duty fees are the responsibility of the customer only. Unfortunately, Eazywallz Inc. has no control over these fees. For more information on our shipping options, please refer to: Shipping Page

 

Do you ship overseas?

Yes we do! Eazywallz ships worldwide! To know the shipping rate to your country, please visit: Shipping Page. If your country does not appear on our list of available delivery locations, please contact us in order to receive a shipping quote prior to placing your order.

 

I would like to use my own/my company Fedex account. Is it possible?

Yes. If you'd rather use your own Fedex account, please let us know prior to placing your order.

 

 

RETURNS

 

Do you offer refunds?

Because all orders are printed on-demand, Eazywallz does NOT offer refunds on any product. If there is an issue with your mural, please send us an email and we'll make it right!

 

Do you take returns?

We will accept returns and offer an exchange for incorrect, damaged and defective items only, within 14 days of the date of receipt. Items must be returned in perfect condition, in the original shipping package. 

 

I received my mural but I'm not sure about my image choice. Can I return it and choose a different image?

Unfortunately not. We only accept returns on incorrect, damaged or defective items.

 

My wall mural arrived damaged! What do I do?

If you wall mural was damaged during transit, we will ask for a picture showing the damage and we will contact you ASAP to resolve the issue.