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Frequently asked questions

Company

What is Eazywallz?

Eazywallz is a design and production studio specializing in large-scale wall printing.

Through Eazywallz.com, you can choose from a carefully curated library of thousands of images, artworks, and patterns to create a custom wall mural or repeating design.

You can also upload your own photo, artwork, or design to produce a fully personalized feature wall, made to your exact dimensions.

Where is your company located?

Eazywallz’s main office is located in Montreal, Canada.

Our wall murals and wallpaper are produced and shipped from three printing facilities located in Mississauga, Ontario (Canada), Savannah, Georgia (United States), and Riga, Latvia (Europe).

Do you have brick and mortar stores / Showroom?

No. Eazywallz.com is solely an online store.

About our wall murals & wallpapers

What is the difference between Wallpaper and Wall Murals?

Wallpaper features patterns that repeat horizontally and vertically.

Wall Murals consist of a single, continuous image printed to span the full width and height of your wall.

What are the material options Eazywallz offers?

We currently 4 material options:

TRADITIONAL PASTE TO WALL: Our Traditional Non-Woven Wallpaper offers the perfect balance of quality and value. With a soft satin finish and easy paste-the-wall application (paste not included), it’s a high-quality option that delivers a smooth, refined look without compromising on price.

EAZYSTICK: Our Eazystick Peel & Stick Wallpaper is made from a premium polyester fabric with a repositionable adhesive backing — it applies like a giant sticker, making installation effortless and mess-free. Ideal for renters or commitment-free styling, it can be easily removed and repositioned without damaging your walls.

PREPASTED: Our Prepasted Wallpaper is our best-selling option — and for good reason. With a subtle satin finish and adhesive pre-applied to the back, installation is quick and clean: just activate with water and apply. It’s easily strippable, making it a hassle-free choice for both temporary and long-term installations.

TYPE II VINYL: Our Type II Vinyl Wallpaper is a heavy-duty, commercial-grade wall covering designed for high-traffic spaces. Made with a durable woven backing, it’s ideal for both residential and professional installations. This unpasted material (paste not included) offers long-lasting performance with a refined finish — built to stand up to wear without compromising on style.

How long will my mural or wallpaper stay up for?

Our murals are printed on professional-grade materials intended for long-term use. When installed on a properly prepared wall and in standard indoor conditions, they can remain in place for many years without issues.

Are your wall murals and wallpaper wipeable?

Our wall murals and wallpaper are wipeable and can be gently cleaned with a soft - dry or very lightly damp - cloth. DO NOT use abrasive cleaners, harsh chemicals, or scrubbing to avoid any damage to your wall covering.

Can your wall murals and wallpaper be used outdoors?

Our wall coverings are designed for indoor use only. However, we do offer select materials (upon request) that are suitable for outdoor applications. Please contact us to discuss available options for exterior use.

Can your wall murals be used on a different surface than a wall?

Yes. Our Eazystick material can be applied to a wide range of smooth surfaces, including doors, glass, ceilings, windows, furniture, appliances, tiles, and mirrors.

Eazystick is removable without damage, making it an ideal option for surfaces other than walls.

Do not install on textured surfaces.

Can your wall murals come in one large piece?

Our materials are produced in rolls up to 40″ wide (except for our Type II Vinyl, which only goes to 24" wide). If your mural exceeds this size, it will be printed in multiple panels—much easier to install than one oversized piece.

How many panels of wallpaper do I need to order?

To determine how many panels you need, measure your wall’s width × height.

Divide the total width by 24″ (approx. 61cm), which represents the width of one wallpaper panel. This will give you the number of panels required.

The wall height you measure will determine the panel height you should select.

Example: For a wall measuring 144″ wide × 96″ high, you would order 6 panels, each 24″ wide × 96″ high.

You can also use our wallpaper calculator, available on any of our design page.

Please note that our Wallpaper is printed to the exact size ordered. If you would like extra material for trimming or installation tolerance, be sure to include this in your measurements.

Preparation & Installation

How do I install my wall mural or wallpaper?

Installation instructions will vary depending on the material you choose. Please find installation instructions for all our materials here.

Will my order come with installation instructions?

Along with every order (Regular or Custom), you will receive a detailed Installation Instructions sheet. You can also find the installation instructions here.

My wall is not a flat surface. Can I still use my wall mural or wallpaper on it?

Flat and smooth surfaces are best. We do not recommend installing on any type of textured surface.

Is there a type of paint not to use or install on?

Eazystick is not recommended for application over eggshell finish paints or paints advertised as being stain-resistant or washable. These paints are crafted to prevent self-adhesive materials from sticking. Other paints to avoid installing on are Low or No VOC paints, eco-friendly paints, easy to clean, washable or scrubbable paints. All the above paints have ingredients that will repel the self adhesive material from the wall.

I recently painted/primed my walls. How long should I wait before applying my wall mural or wallpaper?

Do not install immediately after painting.

Applying your covering before the paint or primer is fully cured can cause adhesion issues or cause the adhesive to bond to the paint. This may result in paint lifting when the mural is removed.

Painted walls often take longer to fully cure than expected. As a general guideline, we recommend waiting at least two weeks before installation. Always follow your paint manufacturer’s curing recommendations before applying any wall covering.

Can your murals be installed over wallpaper?

While some of our materials may adhere to existing wallpaper, we do not recommend installing over it. For best results, existing wallpaper should be removed and the wall properly prepared before installing a new wall covering.

Can I install my wall mural or wallpaper in a bathroom or other high moisture area?

We offer three material options suitable for bathroom installations: Preasted, Traditional paste to Wall and Type II Vinyl.

Eazystick is not recommended for use in humid or moisture-prone environments, or in high-traffic areas.

None of these materials should be exposed to direct water splashes or installed inside a shower.

Removal Instructions

Are your wall murals and wallpaper easy to remove? If so, how?

Removal is easy with our Eazystick option. Simply lift a corner of the panel with your fingernail and slowly peel the mural or wallpaper away from the wall.

Our Pre-Pasted Wallpaper can be removed easily by spraying water to reactivate and soften the adhesive. Some paint flaking and/or adhesive residue may occur during removal.

Other materials are designed for more permanent installation and may require additional effort to remove.

Will your wall murals or wallpaper leave a sticky residue when removed?

This will depend on the material you choose. Our Eazystick material option is removable without damage and will not leave a sticky residue. Other materials may leave glue residue.

Will your wall murals or wallpaper take off the paint or damage my walls when removed?

Our Eazystick material is removable and designed to be wall-safe. However, because wall conditions vary, some paint flaking may occur. In certain cases, paint flecks may appear on the back of the mural upon removal.

Our Prepasted Wallpaper can be removed easily by spraying water to reactivate and soften the adhesive. Some paint flaking and/or adhesive residue may occur during removal.

All other materials are intended for more permanent installation and may result in paint removal when taken down.

Please note that Eazywallz Inc. is not responsible for wall damage or any paint touch-ups that may be required after removal.

Can I save my wall mural for later use once removed? If so, how?

Eazystick is the only reusable material we offer. To reuse it, keep the adhesive side free of dust, hair, paint flecks, and other debris. After removal, place the mural back onto the original backing paper and store it in the original tube.

For best results, we recommend reusing it immediately. Extended storage or moving time may reduce adhesion and shorten the lifespan of the mural. Reuse results cannot be guaranteed, particularly after prolonged storage.

Custom orders

Can I use my own photo or design?

Absolutely! Upload your image through our Upload Your Image page, enter your dimensions, crop your design, and place your order. Our design team will review your file for quality before producing and shipping your custom peel-and-stick mural.

What file format do you accept?

Our uploader software can only accept JPEG or PNG files. Your file must be less than 250 MB.

Alternatively, You can share your pictures in virtually any file format (JPEG, TIFF, PSD, PSB, RAW, BMP, PNG, AI, EPS and PDF ) via our manual upload form here.

Can I customize one of your designs?

Of course! Any design in our collection can be customized. Just contact us at custom@eazywallz.com. All graphic design assistance is provided free of charge.

Is there an extra charge for custom wall murals?

No. We do not charge any extra fee for custom made wall murals.

Will my image print sharp and clear at any size?

This depends on the image you provide. Our uploader automatically evaluates image quality based on resolution and dimensions, but every file is different.

If you’re unsure about the outcome, feel free to contact us at custom@eazywallz.com. Our team can review your image and advise whether it will produce the result you’re looking for. When needed, we will provide a Digital Quality Proof by email, enlarged to your requested dimensions, for approval.

Please note that we will never print an image if we believe it will not meet our quality standards.

Is there a minimum size for custom orders?

Yes. The minimum size required for a custom order is 12 sq/ft (approx. 1.15 m2)

Is there a maximum size for custom orders?

We can print murals at very large sizes. The maximum size achievable will depend on the type of image provided and its resolution. Our team will always work with you to achieve the best possible result for your space.

Images with low resolution may have size limitations, as enlarging them can result in visible pixelation. Vector graphics, however, do not have size limitations since they are created using mathematical paths rather than pixels.

If you’re unsure how your image will scale, contact us at custom@eazywallz.com. We can review your file and provide a Digital Quality Proof, enlarged to your requested dimensions, for approval.

Shipping & Retruns

Can I check the status of my order?

Of course! If you set up an Account prior to placing your order, you can check the status online. Sign in to check the status of your order.

How long will it take for my order to arrive?

All our murals are made to order. Please allow 1–5 working days for production and an additional 2-5 working days for shipping - depending on your location.

What are your shipping options?

Canada, USA, EU Countries (except Iceland)

  • Express Shipping (2–3 business days after production)
    Free

Norway, Switzerland, Mexico

  • Standard Shipping (2–7 business days after production)
    Free

All Other Countries

Includes: Australia, New Zealand, UAE, Israel, Iceland, South Africa, Brazil, Japan, and overseas territories (e.g., Réunion, French Guiana, etc.)

  • Express Shipping (2–5 business days after production)
    $45 USD shipping surcharge
Do you ship Worldwide?

Yes, we ship worldwide.

Orders to Canada, the USA, and most EU countries ship free via express service. Some destinations may require a shipping surcharge.

Do I have to pay any custom/duty fees?

Potential customs fees, import taxes, brokerage fees or duty fees are the responsibility of the customer.

Do you take returns?

We will accept returns and offer an exchange for incorrect, damaged and defective items only, within 14 days of the date of receipt. Depending on the situation, we may request that the items are returned to us, in perfect condition and in the original shipping package. 

Do you offer refunds?

Because all orders are custom made and printed on demand to your specifications, we do not offer refunds. If there is an issue with your wall mural or wallpaper, please contact us and we will work with you to resolve it. Your satisfaction is important to us.

My wall mural or wallpaper arrived damaged. What do I do?

If you wall covering arrived damaged, please contact us at contact@eazywallz.com. We will ask for pictures showing the damage and we will contact you ASAP to resolve the issue.